Frequently Asked Questions

General Questions and Answers on Secret Cabins

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Check In and Out

Each venue has the check in and out times on its accomodation page. These will also appear on your booking confirmation emails. 

 

Payment Options

If you wish to see our payment plan options please email at info@secretcabins.co.uk. Please note we offer payment plans on select venues only. 

 

Food and Drink

Our accommodation is non-catering although we do provide a complimentary bottle of prosecco for you on arrival. You will have a fridge/freezer, microwave oven, fire griddle and hob in your venue, so you are welcome to bring your own food and drink for your stay. You are also welcome to order takeaways when with us. We are nearby to Storrington so you can visit the local café and pubs. All cutlery and crockery is provided for your stay but please wash up what you use. If you do book the chef experience please note you must book this and let us know dietary requirements three weeks prior to your stay.  The menu on the day is chef's choice (taking dietary requirmeents into account). Please note on arrival the chef will need you to be present to commence cooking. They will wait for 20minutes but if no response from you via phone or inside the venue, and they have not seen you they will leave and you will still be charged. 

 

Our location

We are based in Storrington, West Sussex. Post Code - RH20 4BJ. The closest station is Pulborough or Arundel, with Horsham and Worthing Stations being slightly further away.

 

Guests

We do not allow additional guests to come and visit you during your stay at this current time. Those booked to stay are the only guests allowed on the premises. Each venue is for TWO guests only. 

 

Dogs/Pets

We are sadly a no animal venue. Please note if you do arrive with a pet you will be asked to leave. 

 

Contact Times On Site

You will be given a contact number for when you are on site for your stay with us.  When on site should you require assistance the contact times are: 9.30am -8pm. Outside of these times if there is an emergency please call 999. For all bookings and booking queries you must email us on - info@secretcabins.co.uk.

 

 

Special Occasions and Decorations

We can organise any décor or special touches to make your stay with us truly memorable. We get many requests for birthdays, anniversaries and proposals which we love to help you with! Please see our extras page to explore this in more detail. If you have something in mind that is not mentioned  let us know and we can look into it for you and advise on costs. Please note if you wish to book extras, such as balloons etc,  this needs to be done prior to 7 working days before your stay (for timings on the chef please see 'Food and Drink').

 

Decorations for a pre-booked stay

If you have already booked your stay with us but want to book extras on to your stay - please email us at: info@secretcabins.co.uk and we can get this sorted for you.

 

Minimum Stay Requirements

We do not have a minimum night stay requirement for booking with us.

 

Towels and Robes

Your accommodation will come with two sets of towels per person, one for the bathroom and the other for the hot tub. There will also be complimentary robes and slippers for you to enjoy during your stay. Please use the grey towels for the hot tub.

 

Smoking and Smoke Alarms

We are a no smoking venue. All properties are fitted with smoke alarms and fire extinguishers are under the sinks in all properties. Please see below for implications if you are found to be smoking on the premises under ' Damages and Stolen Items'.

 

Water 

We take no responsbility for guests in or around water for both personally or items. You enjoy the hot tubs at your own personal risk. The water in or around venues such as ponds/lakes are not to be swam in but enjoyed visually. 

 

Gift Vouchers

We have beautiful copper embossed gift vouchers available. Our vouchers start from £100 and go up in multiples of £100. If you would like a gift voucher, please email us or use the 'Contact Us' page with the amount, the address to send the voucher too, whether you want the voucher filled in or left blank and the recipient’s name. We will then contact you to take payment. Gift vouchers are non-refundable.

 

Cats

The owners have pet cats that occasionally roam around and sometimes come to say hello! Do feel able to gently send them on there way or send a text to the onsite number to ask for them to come and remove them. 

 

Our Cancellation Policy

If we cancel (due to lockdown restrictions), we will reschedule you. If you cancel outside of 7 working days of the date of your booking, we will reschedule you immediately or you can opt for a refund. If you cancel within 7 working days and we resell your date, we reschedule you or give you a refund but if we do not resell your date we need 70% of the booking cost as a cancellation fee. If you cancel within 2 days of your booking and we resell it we will reschedule you, however, if we do not we cannot offer a refund. When cancelling always email us at - info@secretcabins.co.uk so we can help.  Please note we charge a 10% fee on all refunds. All refunds are issued on Thursdays and can take 5-7 working days to reach your account depending on your bank. 

 

Toiletries

All of our accommodation comes with complimentary products and toiletries to use during your stay. We are delighted to offer all vegan, gluten free and cruelty free items. These products are for use during your stay and if you want more details on them we would be happy to share these on email.

 

Candles

Sadly we do not allow candles in any of our venues.  

 

Holding Venues

Sadly we do not hold any venues without funds due to high demand. Your date is not secure unless funds have been provided to confirm the date. 

 

Gallery

Seperate Spaces and Outdoor Venues

Each of of our accomodations are completely seperate from one another. You cannot see another venue whilst you are in your one. Each of our spaces are completely private for you to enjoy.

Please also be aware that all the spaces are open and come with gardens and are set in nature, therefore this does mean occasional instances linking to the outdoors that are out of our control. This may include leaves on pathways in high winds, birds flying about and bird calls in the morning, frogs, bird droppings post cleans outside. short power cuts and rain. 

 

Infants/Babies

You are welcome to bring your baby with you but do bring along any amenities or travel cots required. We do not hold or have any equipment for children/babies on site. Please note that each of our accommodations is close to water and we take no responsilbity for any children/infants and the water. It is best to check with us if wanting to bring children with you as some venues are better than others to accommodate this. 

 

Damages and Stolen Items

If you steal any of the items from our venues we will charge you for the items missing. If you damage the properties or our interior décor we will also charge you. Our accommodation means the world to us and we want to ensure they are kept beautifully for all guests.  

We reserve the right to ask you to leave the property or cancel any extra experiences (Chef or Falconry) if you are found to be damaging the venue, smoking or using drugs. If you are found to be doing any of these and you leave the property or have experiences cancelled NO refunds will be given. 

 

Rudeness to Staff 

Please note if you are rude to any member of staff during your stay you will be asked to leave the premise immediately. 

 

Helicopters

Occasionally Helicopters will land in one the adjacent fields to the venue. Although this is rare if you do hear one we apologise for the brief noise disturbance. Please note, we do not offer helicopter rides as an extra at this time. 

 

Personal Responsbility 

Secret Cabins takes no responsbility or liability for guests whilst on site, it is up to the guest to conduct themselves safely and with care whilst on the site. Secret Cabins takes no responsiblity for items on site - either in the venues or if left in guest's cars. Secret Cabins is not responsible for any vehicles on site and it is up to the drivers to drive carefully on the premises. Under no circumstances can Secret Cabins be held responsible for injury,  damages or losses to individuals, cars or items. Secret Cabins take no responsbility for persons or items around water in any venues.

 

Duty of Care 

If we find a venue after your stay to have any blood traces or any evidence of an argument/disturbance, we will call and notify the policy as a duty of care. 

 

VIP Mailing List 

Once you book with us or respond to our VIP mailing list via Instagram you will be emailed infrequently with Secret Cabin updates. If you wish to be removed from this list just email us to let us know.

 

Decor and Alcohol 

We occasionally get requests for no alcohol in the venues and on these occasions we will not put the complimentary bottle of prosseco in the venue for you. However, we cannot remove our decor that relates to alchol or bottles in these instances. 

 

Glassware

Due to our venues all having hot tubs and being a mixture of  indoor/outdoor we have all crockery, cutlery and glassware that is suitable for all those enviroments. All venues do not have glass equipment for saftey but have an on brand sylish alternative. 

 

Still have a question?

If you have not found the answer to your question on this page - please head over to our Contact Page and drop us a direct message. 

 

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Our guests say...


"I couldn’t have asked for a more beautiful place to propose to the love of my life. The decor, cleanliness and little touches were perfect. It will be a memory we keep forever and we hope to return again someday. Thank you for making our special night unique."

Emily - Aug 2021

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Longport Developments LLP t/as Secret Cabins

Registered in England and Wales. Company number OC330749.

Registered address 30 Cecil Pashley Way, Shoreham Airport, Shoreham-By-Sea, West Sussex, BN43 5FF

 

© Secret Cabins Ltd 2022