Frequently Asked Questions

Check In and Out

Check in on the day of arrival is 4pm for the Crib and check out on the day of departure is at 11am. I am afraid we cannot alter these times.

For the Cabin please see the Cabin detail page on the website.

 

Food and Drink

Our accommodation is non-catering although we do provide a complimentary bottle of prosecco for you on arrival. You will have a fridge/freezer, microwave oven, fire griddle and hob so you are welcome to bring your own food and drink for your stay. You are also welcome to order takeaways when with us. We are nearby to Storrington so you can visit the local café and pubs. All cutlery and crockery is provided for your stay but please wash up what you use.

If you do book the chef experience please note you must book this and let us know dietary requirements two weeks prior to your stay.  The menu on the day is chef's choice (taking dietary requirmeents into account).

 

Our location:

We are in Storrington in West Sussex.

 

Guests

We do not allow additional guests to come and visit you during your stay at this current time. Those booked to stay are the only guests allowed on the premises. Each venue is for TWO guests only. 

 

Dogs/Pets

We are sadly a no animal venue. Please note if you do arrive with a pet you will be asked to leave. 

 

Contact Times On Site

You will be given a contact number for when you are on site for your stay with us.  When on site should you require assistance the contact times are: 9am -8pm. Outside of these times if there is an emergency please call 999. 

 

 

Special Occasions and Decorations

We can organise any décor or special touches to make your stay with us truly memorable. We get many requests for birthdays, anniversaries and proposals which we love to help you with! Please see our extras page to explore this in more detail. If you have something in mind that is not mentioned  let us know and we can look into it for you and advise on costs.

 

Decorations for a pre-booked stay

If you have already booked your stay with us but want to book extras on to your stay - please email us at: info@secretcabins.co.uk and we can get this sorted for you.

 

Minimum Stay Requirements

We do not have a minimum night stay requirement for booking with us.

 

Towels and Robes

Your accommodation will come with two sets of towels per person, one for the bathroom and the other for the hot tub. There will also be complimentary robes and slippers for you to enjoy during your stay. Please use the grey towels for the hot tub.

 

Smoking and Smoke Alarms

We are a no smoking venue. All properties are fitted with smoke alarms and fire extinguishers are under the sinks in all properties.

 

Gift Vouchers

We have beautiful copper embossed gift vouchers available. Our vouchers start from £100 and go up in multiples of £100. If you would like a gift voucher, please email us or use the 'Contact Us' page with the amount, the address to send the voucher too, whether you want the voucher filled in or left blank and the recipient’s name. We will then contact you to take payment.

 

Cats

The owners have pet cats that occasionally roam around and sometimes come to say hello! 

 

Our Cancellation Policy

If we cancel (due to lockdown restrictions), we will reschedule you. If you cancel outside of 7 days of the date of your booking, we will reschedule you immediately. If you cancel within 7 days and we resell your date, we reschedule you or give you a refund but if we do not resell your date we need 70% of the booking cost as a cancellation fee. If you cancel within 2 days of your booking and we resell it we will reschedule you, however, if we do not we cannot offer a refund. When cancelling always email us at - info@secretcabins.co.uk so we can help.

 

Toiletries

All of our accommodation comes with complimentary products and toiletries to use during your stay. We are delighted to offer all vegan, gluten free and cruelty free items. These products are for use during your stay only, but if you want more details on them we would be happy to share these on email.

 

Candles

Sadly we do not allow candles in any of our venues. 

 

Holding Venues

Sadly we do not hold any venues without funds due to high demand. Your date is not secure unless funds have been provided to confirm the date.

 

Gallery

Seperate Spaces

Each of of our accomodations are compeltely seperate from one another. You cannot see another venue whilst you are in your one. Each of our spaces are compeltely private for you to enjoy.

 

Infants/Babies

You are welcome to bring your baby with you but do bring along any amenities or travel cots required. We do not hold or have any equipment for children/babies on site. Please note that each of our accommodations is close to water and we take no responsilbity for any children/infants and the water. It is best to check with us if wanting to bring children with you as some venues are better than others to accommodate this. 

 

Damages and Stolen Items

If you steal any of the items from our venues we will charge you for the items missing. If you damage the properties or our interior décor we will also charge you. Our accommodation means the world to us and we want to ensure they are kept beautifully for all guests.

 

Rudeness to Staff 

Please note if you are rude to any member of staff during your stay you will be asked to leave the premise immediately. 

 

Helicopters

Occasionally Helicopters will land in one the adjacent fields to the venue. Although this is rare if you do hear one we apologise for the brief noise disturbance.

 

Still have a question?

If you have not found the answer to your question on this page - please head over to our Contact Page and drop us a direct message. 

 

Our guests say...


"Absolutely wonderful! The cabin in set in woodland and once you are through the gate, you are in your own secluded area. We felt relaxed the minute we arrived - the hot tub and bubbles left for us helped too! Everything was absolutely spotless and we couldn’t of asked for any more. There were the essentials in the fridge like milk, and tea and coffee in the cupboard. It was as close to perfect as you can get, relaxing in woodland, all you could hear were the birds. Will definitely return."

Sarah - Aug 2021

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Longport Developments LLP t/as Secret Cabins

Registered in England and Wales. Company number OC330749.

Registered address 30 Cecil Pashley Way, Shoreham Airport, Shoreham-By-Sea, West Sussex, BN43 5FF

 

© Secret Cabins Ltd 2021